Privacy Policy & Terms and conditions
entrapped… in Paradise
Rates
All Rates are quoted in Ringgit Malaysia (MYR)
Rates will be applicable for reservation made directly with the hotel or through its approved sales office only.
All information and rates offered in the agreement is strictly CONFIDENTIAL and not be disclosed to a third party for whatever reason or purpose.
Charges apply for Extra Guest (2 years old & above) with or without extra bed. The Hotel has the absolute discretion to refuse to check in extra guest.
Child rate is applied when sharing room with 2 Adults.
Rates are subject to change without prior notice.
In the event of discrepancies, alterations, modifications, or variations between this confirmation, our official records shall control. Tampering with this confirmation to alter the room rate or any other reservation information is strictly prohibited.
Reservation Procedures
The Tour Operator will direct all FIT and GIT reservations to the hotel’s reservation department or through its approved sales office.
Reservations can be made through the telephone but must subsequently be followed by fax or letter or mail.
All room reservations are subject to availability and confirmation of the hotel.
Unless flight details are advised, the hotel reserves the right to hold reservations till 1800 hours on the arrival date.
A sample of the Official Tour Operator’s Voucher must be sent to the hotel for reference.
The hotel reserves the right to release rooms should no payment is received within the stipulated deadline for each booking.
By using this Website to make reservations, you hereby authorize the Hotel and us to use your personal information including credit/ debit card information that you provide to us for the purpose of the reservation.
By using this Website or channels owned or operated by third parties or information otherwise provided by BuBu Resort or BuBu Villa to make reservations, you acknowledge that there may be technical inaccuracies, typographical errors or mistakes in the information displayed or otherwise provided including but not limited to room rates, occupancy levels, availability or other Hotel requirements. Neither BuBu Resort or BuBu Villa assume responsibility or liability for any such inaccuracies, errors or mistakes nor be obliged to honor reservations based on such inaccuracies, errors or mistakes. BuBu Resort or BuBu Villa reserve the right to make changes, corrections, cancellations and/or improvements to information displayed on this Website or otherwise provided, at any time without notice, including confirmed reservations based on such inaccuracies, errors or mistakes in the information provided or displayed on this Website or channels owned or operated by third parties.
Check In / Check Out Time
Check in time: 1500 hours
Check out time: 1100 hours Late check-out from 1100 hours to 1600 hours on the day of departure will be charged at 50% of contract rates, subject to room availability.
Cancellation Policy
All confirmed bookings are STRICTLY non-refundable and non-transferable.
No-show guest will be charged 100% of total cost.
Terms of Payment
Non-refundable payment in full is required upon confirmation.
Payments can be made by Paypal. All payment are non-refundable.
Exchange Rate
For non-Malaysian, rates quoted and confirmed in non-local currencies will be converted to local currency by the Property at your time of payment, based on the exchange rate used by the Property and subject to exchange rate fluctuations.
Credit card charges are subject to additional currency conversions and fees by banks or credit card companies at the time of processing of monthly statements, which are not within the Property control and may impact the amount charged to your credit card.
Special Request
While we will strive to honour your special request, we cannot guarantee that your request will be honoured.
Force Majeure
We are not liable for any change or cancellation of any reservation that is caused, in whole or in part, by events, occurrences, or causes beyond the control of the Property. Such events, occurrences, or causes include, without limitation, acts of God, terrorist activities, weather, strikes, lockouts, riots, acts of war, fire and explosions.
The operator accepts no liability for any losses injury, illness, accident, expense, delay or other irregularity resulting from activities the participant undertakes willingly. All information and rates offered in the agreement is strictly CONFIDENTIAL and not be disclosed to a third party for whatever reason or purpose. Child rate is applied when sharing room with 2 Adults.
Hotel Policy
By making reservations, you agree to comply with and be bound by all house rules, regulations, disclaimers, waivers of liability, and policies as prescribed by the Hotel from time to time; all reasonable directions, orders and/or instructions imposed by the Hotel; and all applicable local laws and regulations of the country where the Hotel is located during your stay.
You are required to comply with the Hotel’s rules and regulations relating to the use of any of the Hotel’s facilities, equipment and services such as spas, massage, beaches, sea activities and optional activities. The use of these facilities, equipment and services are entirely at your own risk. To the extent permitted by law, we shall not be liable for any personal injury or loss or damage to property caused to any person arising from or in connection with your use of the Hotel’s facilities, equipment and services.
For safety, security and housekeeping reasons, the Hotel reserves the right to enter a guest room at least once a day even if the “Do Not Disturb” sign is on.
Your non-compliance of any of the above will constitute a breach of the Terms and Conditions. In such an event, the Hotel reserves the right to take all necessary action, including without limitation the actions set out in “Consequences of Non-Compliance” above, requiring you to leave the Hotel with no compensation and/or seeking compensation for loss suffered by the Hotel.
Nothing contained in the Terms and Conditions shall constitute a waiver by the Hotel or shall compromise the Hotel’s rights to rely on and enforce all statutory limitations, defences and powers available to it under local laws and regulations.
The Hotel reserves the right to require proper proof of identity (e.g. passports or national identity cards) from all persons checking in. The Hotel has the absolute discretion to refuse to check in if the identity does not match with the person mentioned in your reservation or if anyone refuses to provide the requisite proof of identity to the Hotel. We reserve the right to cancel or modify at our sole discretion any reservations that have been made in breach of the Terms and Conditions or for false, fraudulent or unauthorized purposes.